Please read the following information carefully before purchasing from this site.
There are several ways to shop at The Wedding Boutique; you can place your order here on the website 24 hours a day, wherever you are in the world, for convenient delivery direct to your door. You can telephone us with your order if you prefer to speak to someone, and we can answer any queries you may have at this time. You can also visit us at our Boutique where you are assured of a warm and friendly welcome.
Placing your order on the website is the most accurate way to order as you can check your details thoroughly before submitting the order. You can feel safe in the knowledge that your details are kept private and secure and that no payment details are stored by us or on the website.
If you are telephoning your order through, we will always follow this up by an email summarising your order - please check all details carefully as errors can be made due to bad telephone connections etc. We assume no responsibility for errors made if we have not been informed of these before the order has been processed.
Our standard delivery charges are:
If you would like to upgrade to a faster shipping method please contact us.
All major credit and debit cards are accepted - payments can be made via our secure gateway Cardsave or via Paypal. Payment is taken at the time of ordering by both of these payment providers. If you do not wish payment to be taken at the time of placing your order, please contact us by telephone with payment details.
Please note that when placing your order on the website you must ensure that you enter the billing address to where the card is registered. If you don't want your order to be delivered to the billing address you can specify a separate delivery address during checkout.
Payment by cheque/postal order is acceptable but please allow upto 10 days for clearance of cheques. All cheques should be made payable to 'Greenaway Enterprises Ltd' and drawn on UK banks only.
Payment is accepted in British Pounds Sterling only.
Our delivery times can vary across our many ranges. However, we aim to dispatch the majority of orders within 1-10 working days. Some products will state if there is a longer delivery timescale, for example items which are imported from overseas may take 2-3 weeks to arrive in stock. Do contact us prior to placing an order if you are in any doubt about delivery times.
If your order is required urgently, it may be possible to upgrade your order to a speedier delivery. Please contact us prior to placing an order to discuss the options.
Dyed orders can take upto 20 working days to be fulfilled (possibly longer at busy times). If the order is required urgently, a priority dyeing service can be offered. Again, please contact us if you would like to discuss the options, or see the relevant dyeing service section on the website.
The Wedding Boutique do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Should you, for any reason, not be completely happy with your purchase, you may return it to us within 14 days of the date you received it, for an exchange or refund, provided the points below have been followed (please note however "clearance sale" items are not returnable - also see other exceptions below)...
All goods for return should be sent to:The Wedding Boutique22 The SquareDalstonCumbriaCA5 7PYUnited Kingdom
Always enclose a copy of your invoice or the relevant returns form with your returned goods, indicating whether for exchange or refund. Returns received without this information cannot be processed.
Return postage is the responsibility of the customer. We recommend using a signed for service, such as Recorded Delivery or Special Delivery (for higher compensation), as we cannot accept responsibility for returned goods lost in transit. This will allow you to check that your goods have been received by us.
We expect you to receive your order in perfect condition, however, should the item be damaged or faulty in any way please contact us within 24 hours of receipt. We will endeavour to arrange for an immediate replacement where possible or refund. In this instance your return postage will be refunded upto the value of 2nd class recorded delivery.
Exchanges can be made on UK orders only. If you are ordering from outside the UK and wish to return goods for an alternative item, this should be done by placing a new order on the website.
We will not charge a postage fee for the first exchanged item (unless exchange is requested outside 14 day return policy). However, should this item then be returned, we will deduct the postage and packaging costs incurred from any refund. Further exchanges will incur a postage charge at the standard rate.
At The Wedding Boutique we have a wealth of experience with regard to fitting, and can offer advice when you are unsure of which style to choose. We will send out a maximum of two pairs for comparison purposes, on the understanding that the above returns policy is adhered to (excluding Diane Hassall shoes and wedding boots). When returning unwanted items we will not charge a restocking fee, but we do reserve the right to deduct postage costs at £4.00 per pair of shoes and £3.00 per accessory. We reserve the right to refuse an order which does not comply with these terms.
Refunds will be given by the same method as the original payment, within 30 days of receiving the goods back.
All goods are sent by Royal Mail unless otherwise stated. UK orders : the majority of parcels are sent using 2nd class recorded delivery (unless you have specifically asked for a speedier delivery) and you can expect to receive your parcel within 2-4 working days of the date dispatched by us. Overseas orders : the majority of parcels are sent by "Airmail Small Packets"; this is a trackable service and usually arrives within 5-10 working days.
In the event that you are out when delivery of your parcel is attempted, a card will be left explaining how to arrange re-delivery/collection of your parcel. Should your item not be collected within ONE week (for Recorded Delivery) or THREE weeks (for non-signed for) of that date, Royal Mail will return it to us. In these circumstances you will be required to pay for the re-delivery of the parcel. Refunds will not be issued on uncollected parcels.
We do not accept responsibility for items lost in transit due to incorrect address details supplied by the customer.