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Terms and Conditions

Please read the following information carefully before purchasing from this site.

Ordering

There are several ways to shop at The Wedding Boutique; you can place your order here on the website 24 hours a day, wherever you are in the world, for convenient delivery direct to your door.  You can telephone us with your order if you prefer to speak to someone, and we can answer any queries you may have at this time.  You can also visit us at our Boutique where you are assured of a warm and friendly welcome.

Placing your order on the website is the most accurate way to order as you can check your details thoroughly before submitting the order.  You can feel safe in the knowledge that your details are kept private and secure and that no payment details are stored by us or on the website.

If you are telephoning your order through, we will always follow this up by an email summarising your order - please check all details carefully as errors can be made due to bad telephone connections etc.  We assume no responsibility for errors made if we have not been informed of these before the order has been processed.

Shipping Charges

See "Delivery Information"

Payment Methods

All major credit and debit cards are accepted - payments can be made via our secure gateway Cardsave or via Paypal. Payment is taken at the time of ordering by both of these payment providers.  If you do not wish payment to be taken at the time of placing your order, please contact us by telephone with payment details.

Please note that when placing your order on the website you must ensure that you enter the billing address to where the card is registered.  If you don't want your order to be delivered to the billing address you can specify a separate delivery address during checkout.

Payment by cheque/postal order is acceptable but please allow upto 10 days for clearance of cheques.  All cheques should be made payable to 'Greenaway Enterprises Ltd' and drawn on UK banks only.

Payment is accepted in British Pounds Sterling only.

Delivery Schedule

Our delivery times can vary across our many ranges.  However, we aim to dispatch the majority of orders within 1-10 working days. Some products will state if there is a longer delivery timescale, for example items which are imported from overseas may take 2-3 weeks to arrive in stock.  Do contact us prior to placing an order if you are in any doubt about delivery times.

If your order is required urgently, it may be possible to upgrade your order to a speedier delivery.  Please contact us prior to placing an order to discuss the options.

Dyed orders can take upto 20 working days to be fulfilled (possibly longer at busy times).  If the order is required urgently, a priority dyeing service can be offered.  Again, please contact us if you would like to discuss the options, or see the relevant dyeing service section on the website.

Returns Policy

Should you, for any reason, not be completely happy with your purchase, you may return it to us within 14 days of the date you received it, for an exchange or refund, provided the points below have been followed (please note however "clearance sale" items are not returnable - also see other exceptions below)...

 

Details of how our FREE UK RETURNS service works is also explained below*. 

  • Upon receipt of goods, all packaging must be retained in the event that you may need to return it to us.  This includes, inner packaging, i.e. plastic bags, tissue, bubblewrap etc. Outer packaging, i.e. mailing box or bag - the majority of orders are posted out in mailing boxes to protect the goods and must be returned in the same way.  Goods should be replaced in their packaging in the manner in which they were received and in such a way that no damage can be caused during return transit.  Nothing should be attached to shoe boxes, jewellery boxes etc. by sellotape or anything else which may cause damage to the box.
  • Shoes must be tried on a clean carpeted surface only, and footsocks must be used for hygiene purposes.  Any shoes returned to us showing signs of mis-handling, wear or which are marked in any way, i.e. footprints to the inside, scuff marks or pitting to the sole, etc., will not be accepted back by us and under these circumstances you will be responsible for the postage costs to return the goods to you.
  • We do not accept returns of dyed orders, earrings, jewellery sets which contain earrings, comb tiaras and haircombs, hosiery, garters, socks, or any item which has been worn or shows signs of having been worn.
  • Tiaras and hairbands may be returned, provided they are in the same condition they were sent to you and under no circumstances must there be any attempt to re-shape them to fit.  Any evidence of this will render them unfit for re-sale and we will have no alternative but to return them to you.
  • Our returns policy is strictly 14 days and, as we believe that this is a fair timescale, we do not accept any returns after this time period. We do, however, understand that there may be circumstances where you may be unable to meet this deadline, for example if you are trying to get bridesmaids together for fittings etc., or you have a scheduled dress fitting yourself, and we are happy to discuss this prior to an order being placed.  However, please do not ask for an extension to the returns period after your goods have been received as this will be refused. Any goods returned to us outside this period must be returned to the customer, subject to the payment of relevant postage costs.

All goods for return should be sent to:

The Wedding Boutique
22 The Square
Dalston
Cumbria
CA5 7PY
United Kingdom

Always enclose a copy of your invoice or the relevant returns form with your returned goods, indicating whether for exchange or refund.  Returns received without this information cannot be processed.

*The return of goods within the UK - we will supply a FREE Royal Mail postage label for your ease and convenience. Please attach it to your package and take to your Post Office. We can track the parcel once it has been received at the Post Office. The Post Office will issue you with a receipt which we advise you retain until confirmation of us receiving the goods.

Only one label is supplied per order and all returned items must be packaged as one parcel. Labels must not be copied and used on separate parcels, if this is found to be the case return postage costs will be deducted from refund on any non-genuine returned label.

Free returns labels are not supplied with orders for sale items or exchange orders.

We expect you to receive your order in perfect condition, however, should the item be damaged or faulty in any way please contact us within 24 hours of receipt.  We will endeavour to arrange for an immediate replacement where possible or refund.

Exchanges

Exchanges can be made on UK orders only.  If you are ordering from outside the UK and wish to return goods for an alternative item, this should be done by placing a new order on the website.

We will not charge a postage fee for the first exchanged item (unless exchange is requested outside our 14 day return policy).  However, should this item then be returned, we will deduct the postage and packaging costs incurred from any refund.  Further exchanges will incur a postage charge at the standard rate.

Refunds

Refunds will be given by the same method as the original payment, within 30 days of receiving the goods back.  Postage charges are not refundable. Please note that where an order has qualified for free post we reserve the right to recoup from any refund our postal costs incurred, upto a maximum of £5.99 per order. This includes whole order returned for refund; multiple item orders partially returned where sale items have been kept (orders containing a mix of sale and full priced items).

Delivery Method

Shipping And Handling

All goods are sent by Royal Mail unless otherwise stated.

UK orders : the majority of parcels are sent using 48 hour tracked delivery.

Also see "Delivery Information" (opens in a new window)

Overseas orders : the majority of parcels are sent by "Airmail Small Packets"; this is a trackable service and usually arrives within 5-10 working days. 

In the event that you are out when delivery of your parcel is attempted, a card will be left explaining how to arrange re-delivery/collection of your parcel.  Should your item not be collected within ONE week (for Recorded Delivery) or THREE weeks (for non-signed for) of that date, Royal Mail will return it to us. In these circumstances you will be required to pay for the re-delivery of the parcel. Refunds will not be issued on uncollected parcels.

We do not accept responsibility for items lost in transit due to incorrect address details supplied by the customer.

Privacy Policy

The Wedding Boutique do not disclose buyers information to third parties. Cookies are used on this shopping site.

Use of cookies

A cookie is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember for instance your user name and password. You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (like Internet Explorer). There are also software products available that can manage cookies for you. Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it's possible then that you do not have access to some of the features on the website.