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Terms and Conditions

Please read the following information carefully before purchasing from this site.

Ordering

There are several ways to shop at The Wedding Boutique; you can place your order here on the website 24 hours a day, wherever you are in the world, for convenient delivery direct to your door.  You can telephone us with your order if you prefer to speak to someone, and we can answer any queries you may have at this time.  You can also visit us at our Boutique where you are assured of a warm and friendly welcome.

Placing your order on the website is the most accurate way to order as you can check your details thoroughly before submitting the order.  You can feel safe in the knowledge that your details are kept private and secure and that no payment details are stored by us or on the website.

If you are telephoning your order through, we will always follow this up by an email summarising your order - please check all details carefully as errors can be made due to bad telephone connections etc.  We assume no responsibility for errors made if we have not been informed of these before the order has been processed.

Shipping Charges

Our standard delivery charges are:

  • UK : £4.50 upto £100 - Over £100 FREE*
  • Europe : £12.00 or subject to weight if multiple items ordered
  • Worldwide : £18.00 or subject to weight if multiple items ordered

Payment Methods

All major credit and debit cards are accepted - payments can be made via our secure gateway Cardsave or via Paypal. Payment is taken at the time of ordering by both of these payment providers.  If you do not wish payment to be taken at the time of placing your order, please contact us by telephone with payment details.

Please note that when placing your order on the website you must ensure that you enter the billing address to where the card is registered.  If you don't want your order to be delivered to the billing address you can specify a separate delivery address during checkout.

Payment by cheque/postal order is acceptable but please allow upto 10 days for clearance of cheques.  All cheques should be made payable to 'Greenaway Enterprises Ltd' and drawn on UK banks only.

Payment is accepted in British Pounds Sterling only.

Delivery Schedule

Our delivery times can vary across our many ranges.  However, we aim to dispatch the majority of orders within 10 working days, and most often sooner.  Some products will state if there is a longer delivery timescale, for example items which are imported from overseas may take 2-3 weeks to arrive in stock.  Do contact us prior to placing an order if you are in any doubt about delivery times.

If your order is required urgently, it may be possible to upgrade your order to a speedier delivery.  Please contact us prior to placing an order to discuss the options.

Dyed orders can take upto 20 working days to be fulfilled (possibly longer at busy times).  If the order is required urgently, a priority dyeing service can be offered.  Again, please contact us if you would like to discuss the options, or see the relevant dyeing service section on the website.

Privacy Policy

The Wedding Boutique do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Returns Policy

Should you, for any reason, not be completely happy with your purchase, you may return it to us within 14 days of the date you received it, for an exchange or refund, provided the points below have been followed (please note however "clearance sale" items are not returnable - also see other exceptions below)...

  • Upon receipt of goods, all packaging must be retained in the event that you may need to return it to us.  This includes, inner packaging, i.e. plastic bags, tissue, bubblewrap etc. Outer packaging, i.e. mailing box or bag - the majority of orders are posted out in mailing boxes to protect the goods and must be returned in the same way.  Nothing should be attached to shoe boxes, jewellery boxes etc. by sellotape or anything else which may cause damage to the box.
  • Shoes must be tried on a clean carpeted surface only, and footsocks must used for hygiene purposes.  Any shoes returned to us showing signs of wear or which are marked in any way, i.e. footprints to the inside, scuff marks or pitting to the sole, etc., will not be accepted back by us and under these circumstances you will be responsible for the postage costs to return the goods to you.
  • We do not accept returns of dyed orders, jewellery sets which contain earrings, comb tiaras and haircombs, hosiery, garters, socks, or any item which has been worn or shows signs of having been worn.
  • Tiaras and hairbands may be returned, provided they are in the same condition they were sent to you and under no circumstances must there be any attempt to re-shape them to fit.  Any evidence of this will render them unfit for re-sale and we will have no alternative but to return them to you.
  • Our returns policy is strictly 14 days and, as we believe that this is a fair timescale, we do not accept any returns after this time period. We do, however, understand that there may be circumstances where you may be unable to meet this deadline, for example if you are trying to get bridesmaids together for fittings etc., or you have a scheduled dress fitting yourself, and we are happy to discuss this prior to an order being placed.  However, please do not ask for an extension to the returns period after your goods have been received as this will be refused.

All goods for return should be sent to:

The Wedding Boutique
22 The Square
Dalston
Cumbria
CA5 7PY
United Kingdom

Always enclose a copy of your invoice or the relevant returns form with your returned goods, indicating whether for exchange or refund.  Returns received without this information cannot be processed.

Return postage is the responsibility of the customer. We recommend using a signed for service, such as Recorded Delivery or Special Delivery (for higher compensation), as we cannot accept responsibility for returned goods lost in transit. This will allow you to check that your goods have been received by us.

We expect you to receive your order in perfect condition, however, should the item be damaged or faulty in any way please contact us within 24 hours of receipt.  We will endeavour to arrange for an immediate replacement where possible or refund.  In this instance your return postage will be refunded upto the value of 2nd class recorded delivery.

Exchanges

Exchanges can be made on UK orders only.  If you are ordering from outside the UK and wish to return goods for an alternative item, this should be done by placing a new order on the website.

We will not charge a postage fee for the first exchanged item (unless exchange is requested outside 14 day return policy).  However, should this item then be returned, we will deduct the postage and packaging costs incurred from any refund.  Further exchanges will incur a postage charge at the standard rate.

Multiple item orders for comparison

At The Wedding Boutique we have a wealth of experience with regard to fitting, and can offer advice when you are unsure of which style to choose.  We will send out a maximum of two pairs for comparison purposes if you are still unable to decide, on the understanding that the above returns policy is adhered to (excluding Diane Hassall shoes and wedding boots). When returning unwanted items we will not charge a restocking fee, but we do reserve the right to deduct postage costs at £4.00 per pair of shoes and £3.00 per accessory where an order has qualified for free post initially).

Refunds

Refunds will be given by the same method as the original payment, within 30 days of receiving the goods back.

*We reserve the right to deduct postage costs at £4.50 per pair of shoes and £3.00 per accessory, from refunds where an item has qualified for free postage and the whole order is subsequently returned.

Cancelled orders

We reserve the right to deduct fees incurred by us due to the placement and cancellation of an order, where the order value was over £100 (i.e. banking fees). This will not apply to previously fulfilled orders or orders which we have been unable to fulfill.

Delivery Method

Shipping And Handling

All goods are sent by Royal Mail unless otherwise stated.  UK orders : the majority of parcels are sent using 2nd class recorded delivery (unless you have specifically asked for a speedier delivery) and you can expect to receive your parcel within 2-4 working days of the date dispatched by us.  Overseas orders : the majority of parcels are sent by "Airmail Small Packets"; this is a trackable service and usually arrives within 5-10 working days. 

In the event that you are out when delivery of your parcel is attempted, a card will be left explaining how to arrange re-delivery/collection of your parcel.  Should your item not be collected within ONE week (for Recorded Delivery) or THREE weeks (for non-signed for) of that date, Royal Mail will return it to us. In these circumstances you will be required to pay for the re-delivery of the parcel. Refunds will not be issued on uncollected parcels.

We do not accept responsibility for items lost in transit due to incorrect address details supplied by the customer.